Terms and Conditions of Sale

About Us

This website is hosted by Shopify and operated and maintained by Northumberland County Scout Council.

Registered Office:

Scout House

39 Horsley Avenue


Newcastle upon Tyne

NE27 0UG

Registered Charity Number 508681

Email: shop@northumberlandscouts.org.uk


The use of this website is subject to the following Terms and Conditions and we advise all users of this website to read them.

By using this website you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions.

We reserve the right to change the contents of this Website, including these Terms and Conditions at any time without notice by posting such changes on the website.

We would advise all users of this website to familiarise themselves with the Terms and Conditions regularly to ensure that they are aware of any changes. Use of the website after a change has been posted will signify the users’ acceptance of the modified Terms and Conditions.

If you do not accept these Terms and Conditions, please do not use this Website.

The information and products on this website are intended for use by residents of the UK only, and are not aimed at or intended for use by residents outside of the UK.

By placing an order you confirm that you have read and accept our Terms and Conditions. Should you not wish to accept these Terms and Conditions we would ask you not to proceed with an order.


All images, descriptive matter and specifications contained on our website are for the sole purpose of giving an approximate idea of the goods described in them.

Every effort is made to ensure the colour depicted on the website matches as closely as possible to the actual product. Due to technical limitations some colours may vary.


The price for the goods shall be the price set out on our website, on the date on which your order is placed.

In the event that a product is listed at an incorrect price due to a typographical error, we will notify you of the correct price and we will give you the choice of either purchasing the product at the correct price or cancelling your order.


Payment is only accepted in pounds sterling and is due at the time of the order.

Your payment will be processed by a Secure Connection at the time you place your order.

We shall not despatch any goods until we have received payment in full.


Delivery is restricted to UK mainland only for a fixed charge of £3.95 on all orders.

Unless otherwise agreed, by us, delivery of the goods shall be made to the address for delivery as stated in the order.

Delivery shall be made by Royal Mail second class post.

We aim to dispatch goods within 24hrs of receiving the order. However, the maximum dispatch time is 5 working days (excluding weekends and bank holidays) from the day after we receive your order.

In the case of a Special Order these delivery times may vary, dependent on availability.

We will inform you as soon as we can if we are unable to deliver the goods and give you the option to cancel your order.

Please allow up to 10 working days (excluding weekends and bank holidays) for delivery of your order.

If after 10 working days (excluding weekends and bank holidays) you have not received your order, you must contact us within 3 days of the date when the Goods would in the ordinary course of events have been received.

In no event shall we be liable for any damages or penalty for any delay in delivery.


You have the right to cancel your order at any time within 14 days from the day after the goods are delivered. If you would like to cancel your order, you must contact us by email to shop@northumberlandscouts.org.uk


Please ensure on receipt of your order that the goods are undamaged. If they are damaged you must notify us immediately by email to shop@northumberlandscouts.org.uk

If you are not completely satisfied with your purchase (including where you have ordered a garment which is the wrong size) we will be happy to exchange it or to refund the price (excluding delivery charges) providing the item is in a new, unused and resaleable condition with the original tags attached.

If you wish to return goods for a refund/exchange you must contact us by email to shop@northumberlandscouts.org.uk and return any goods in their original condition within 14 days of them arriving with you.

You are responsible for the cost of returning the goods unless the items are faulty or incorrectly delivered. We recommend you use registered or recorded delivery. Proof of purchase must be obtained.

Once we have received your returned goods, we will either exchange (if requested by you) or issue a refund by re-crediting the payment card that was originally used for the purchase. All refunds will be made within 14 days of receipt of the returned goods.

If the returned goods are not in a resaleable condition, we reserve the right to refuse a refund, or deduct up to 20% of the purchase price from the refund amount.


We reserve the right to defer the date of delivery or to cancel the contract or reduce the volume of the goods ordered by you (without liability to you) if we are prevented from or delayed in the carrying on our business due to circumstances beyond our reasonable control.


Should you have any query or complaint about our products or services please contact our Customer Services by email to shop@northumberlandscouts.org.uk


When you purchase something from us, as part of the buying and selling process, we collect personal information you give us such as your name, address and email address.

When you provide us with personal information to complete your order, we imply that you consent to our collecting it and using it for that specific reason only. This is to enable us to contact you if any follow-up is required regarding your purchase(s).

You will be given the opportunity to ‘subscribe to our newsletter’ at the checkout stage of your order. If you tick this option, we may contact you to advise you of any future promotions and/or new products that you may be interested in. If after subscribing you change your mind and would like to opt out of these communications, please advise us by email to shop@northumberlandscouts.org.uk.

We do not store any of your payment details and we will never pass on your details to a third party except if we are required by law to do so, or if you violate our Terms and Conditions.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


We may change these Terms and Conditions from time to time. We recommend that you review our terms and conditions on a regular basis.

We will use every reasonable endeavour to verify the accuracy of the information posted on this website, but we cannot guarantee its completeness or accuracy.


Buyer/You/Your: the person, firm or company who purchases the goods from the Company.

Company/Our/Us/We: Northumberland County Scout Council

Contract: any contract between the Company and the Buyer for the sale and purchase of the Goods.

Goods: any goods agreed in the Contract to be supplied to the Buyer by the Company.

Special Order: a Contract which involves the supply of Goods which the Company does not generally hold in stock, but may be able to provide by request from the Buyer.